Frequently Asked Questions
What products does Koreku sell?
We specialize in sealed Pokémon TCG products and authentic Pop Mart collectibles. Our shop features factory-sealed booster packs, Elite Trainer Boxes (ETBs), and Pop Mart items — including sealed blind boxes and “open box” figures (foil sealed but character-identified). Everything we offer is carefully curated for collectors and fans.
How long does shipping take?
Shipping times vary based on order volume. We fulfill orders in the order they’re received and work hard to ship as quickly as possible. Once dispatched, you’ll receive a tracking number.
Where do you ship?
We ship across the U.S. using reliable, tracked services.
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Standard shipping: 5–10 business days
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Free shipping is available on qualifying orders (shown at checkout)
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Delivery estimates may vary due to location, customs, or peak seasons
What should I do if my order says it’s delivered but I haven’t received it?
Once the carrier marks your package as delivered, responsibility for the package shifts to you. We recommend checking with neighbors, your building management, or your local post office. If you believe your package was stolen, please contact the carrier directly to file a claim. Unfortunately, we cannot replace or refund stolen packages.
Can I return or exchange items?
All sales are final due to the collectible and mystery nature of our products. Returns and exchanges are not accepted.
Is it possible to cancel an order?
Yes, within 48 hours of purchase — excluding preorders, which are final and non-refundable.
To cancel, email sales@koreku.com with your order number or visit our Contact Us page.
What are “Open Box” products?
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Pokémon TCG products: All items are factory sealed and unopened.
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Pop Mart products: We offer both sealed blind boxes and “open box” figures, which are still foil sealed but identified using Pop Mart’s official POP NOW method — so you know the character while keeping the item untouched.
How can I stay updated on new releases and promotions?
Follow us on Instagram @koreku.shop or subscribe to our newsletter for updates on new Pokémon drops, Pop Mart releases, and exclusive offers.
How can I be sure my items are authentic?
Everything we sell is 100% authentic and sourced from trusted distributors.
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Pokémon TCG: All items are sealed and sourced from official Pokémon distributors.
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Pop Mart: All items come from sealed cases or verified open box sources.
You can confirm Pop Mart authenticity by:
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Scanning the QR code on the box
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Entering the 16-digit code on Pop Mart’s website
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Looking for UV logos, clean paint, and official packaging
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Viewing proof of sourcing on our Instagram
What happens if I dispute a charge?
We take every order seriously and ship with tracking and documentation. If a chargeback is filed on a fulfilled order, we’ll provide full evidence to the payment processor. Filing a chargeback without valid reason may result in a permanent ban. Please reach out to us first — we’re here to help.
Is Koreku an official business?
Yes. Koreku is a registered business based in California, USA. We're committed to delivering authentic, sealed Pokémon TCG products and official Pop Mart collectibles to collectors and fans across the U.S.